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TERMS & CONDITIONS

Last Updated: 11th of Nov 2025
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Thank you for choosing to adventuring with us. We are committed to delivering meaningful, responsible, and well-organized experiences, but as with all travel, some things are outside of our control. These Terms & Conditions are here to make everything clear between us.
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1. Booking & Payment

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  • To confirm your spot, full payment is required before the trip. Each trip is priced as one complete package: covering the boat, fuel, crew, and guide for the day.

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  • If for any reason you decide not to join the second dive (for example, if you’re feeling tired or seasick), no worries at all, you’re welcome to relax on the boat. However, please note that the trip price remains the same, as the operational costs don’t change once we depart.

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  • In special cases (such as medical issues, equipment problems or extreme weather), we’ll do our best to offer a credit toward a future dive, we always want you to leave happy and confident to dive again. 

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2. Cancellation Policy


We understand that plans change. Our cancellation policy is as follows:​

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  • Less than 2 days before the trip or no-show: No refund.

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  • Please note: We cannot offer refunds for services missed due to late arrivals, early departures, illness, or weather-related disruptions.

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  • If we have to cancel due to any reason from our side, you naturally get 100% refund.

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3. Force Majeure & Weather Conditions

 

  • All our trips take place in nature and depend on weather and sea conditions. In the event of adverse weather, natural disasters, or other force majeure events, we reserve the right to alter, reschedule, or substitute activities in your itinerary. We will always do our absolute best to provide alternative experiences that are safe, enjoyable, and in line with your expectations. 

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  • However, refunds cannot be given for guests who are unable to participate due to illness or injury. This is standard practice, as we pay all our local service providers in full regardless of circumstances.

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4. Travel Insurance
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  • We require that all guests hold comprehensive travel insurance that covers cancellations, delays, illness, accidents, and adventure activities such as diving or trekking.

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  • We do not provide travel insurance, and most of the local service providers do not include it either. It is your responsibility to ensure you are covered.

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5. Responsibility & Liability

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  • We are not liable for the acts, omissions, or service quality of third-party providers. However, we will assist you in resolving any issues that arise during your trip to the best of our ability.

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- For diving trips, we ask all our guests to sign a liability waiver and a medical form, confirming that you are a certified diver and in fit physical condition to undertake the dives. 

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6. Business Model & Transparency


We believe in doing business fairly and for everyone involved.

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  • We pay our local service providers in full, without asking for discounts. This helps support sustainable livelihoods and keeps tourism income in the community.

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We add a small commission to the base price of your trip to cover:

  • Customer service

  • Trip design and coordination

  • Marketing and outreach

  • Operational costs

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  • By booking with us, you’re not only getting a unique, handpicked travel experience — you’re directly supporting responsible tourism in Sumbawa.

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7. Health & Safety

 

  • You are responsible for assessing whether a trip suits your physical and mental capabilities. Please consult your doctor before traveling, especially if you plan to engage in activities such as diving or strenuous trekking.

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  • If you have dietary restrictions, medical conditions, or require special arrangements, please inform us in advance so we can do our best to accommodate your needs.

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8. Code of Conduct

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  • We expect all travelers to behave respectfully toward local cultures, customs, staff, fellow travelers, and the natural environment. We reserve the right to remove any guest who behaves in a manner that compromises the safety, dignity, or experience of others.

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9. Agreement

 

  • By booking a trip with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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10. Liability waver
 

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Questions?


We’re here to help. If you have any questions or concerns, reach out to us anytime - we’re happy to walk you through any part of this.

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